I got into an interesting discussion recently with Dan Steinman of Gainsight. We’d met up after I’d seen him talk at an event about the power of Customer Success and its crucial role in the successful growth of subscription businesses. Turns out we share a lot of common ground.
I was excited to attend, last month, the first London Account Based Marketing Meetup, organised by DemandBase. Quite apart from the sunshine, beer and pizzas they were kind enough to lay on, there was a vibrant discussion amongst the (mostly agency) attendees of experiences in developing and implementing ABM strategies.
One area I found especially interesting was the discussion about which metrics matter when measuring the effectiveness of an ABM approach. I like DemandBase’s line that we need to move away from dependence on what they pithily describe as ‘vanity metrics’.
Back in the 1990s, London creative agency megastars, Bartle Bogle Hegarty (BBH) had a reputation for refusing to take part in creative pitches. Instead they focused on research and strategic planning to refine the brief, allowing the agency to create more focused work. Founder John Hegarty was relaxed about this: “Those who don’t want what we offer won’t come to us,” he said.